The Canada Council uses well-established technology to protect the security of your online personal information and your personal content through administrative, technical and physical security measures and safeguards. The Canada Council follows industry best practices to safeguard your information so it is not lost, misused, accessed, disclosed, altered or destroyed.
What should I do if I suspect an email from the Canada Council for the Arts is fake?
Please contact us immediately at firstname.lastname@example.org or 1-800-263-5588 ext. 5060.
You should also report any suspicious activity to the Canadian Anti-Fraud Centre by telephone at 1-888-495-8501, or through their Fraud Reporting System.
How can I protect myself?
You should be cautious with emails, texts, or phone calls that request the transfer of funds, especially wire transfers. You should call us/your contact at CCA [one or the other]to validate the authenticity of such requests.
When interacting with the Canada Council for the Arts, remember this important information:
- The Council will never ask you for personal or banking information via email.
- Never reveal your username, password or authentication question to anyone.
- All emails from the Council end with the domain name “@canadacouncil.ca” or “@conseildesarts.ca.”
- As a grant recipient, you can change your banking information in your portal account. If you are unable to do this through the portal, you must speak with the program officer listed in your results letter. The program officer will ask security questions to confirm your identity.
- If you need to return funds,
- phone the officer listed in your results letter, and
- mail us a cheque, with your file number indicated on it and made out to the Canada Council for the Arts, to our address: P.O. Box 1047, Ottawa, Ontario, K1P 5V8.
Learn more about how we protect your personal information.