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Digital Communications Officer

Closing date: 25 May 2022
Competition: 140099 (Internal/External)
Status: Temporary Full-time until March 29, 2024
Section: Communications
Salary Scale: $72,176 to $85,189
Location: Ottawa


About the Canada Council for the Arts

Join our team and play a role in supporting Canadian creativity. The Canada Council is a dynamic, highly-respected federal Crown corporation with a mandate to foster and promote the study and enjoyment of, and production of works in, the arts for the benefit of all Canadians. We offer competitive salaries and benefit package. For more information about the Canada Council for the Arts, please visit our website at www.canadacouncil.ca.

About the role

Under the direct supervision of the Manager, Digital and Brand, the incumbent will work with different units across Council to define and implement projects to enhance Council’s email marketing function to meet the Canada Council’s communication objectives.

As the Digital Communications Officer, you will:

  • develop, contribute to and implement the Council’s email marketing strategy;
  • provide analysis, develop training plans, and deliver training, guidelines, workshops and informal sessions to internal clients to build digital communications capacity and knowledge across Council;
  • support colleagues in honing their digital communications skills;
  • monitor and share insight on trends;
  • report on the results of Council’s email marketing campaigns and initiatives;
  • analyze the use and impact of Council’s engagement and develops related recommendations;
  • manage contact lists;
  • write and send email campaigns using the email marketing software;
  • support content development for the Council’s new Intranet by:
    • realizing and delivering the Intranet content strategy and framework establishing content production systems;
    • analyzing requests and additions to the Intranet roadmap contributing to the overall intranet planning and strategy;
    • producing strategic content and activating content features;
    • working with the Intranet team to advise and identify new areas of strategic improvement.

You may be required to travel up to ten (10) days per year and on occasion, work irregular hours.

This position is located in Ottawa.

Requirements of the position

*Important: Please submit your resume clearly demonstrating how you meet the following qualifications for Education and Experience. Please note that selection for further consideration will be based solely on the information provided in your resume and in the application form.


  • An undergraduate degree in marketing, communications, or a related field or an equivalent combination of professional experience and education related to the responsibilities of the position


  • Three (3) years of experience in a digital communications role including digital marketing, email marketing, intranet or website specialist or digital product owner
  • Three (3) years of experience in large and complex multi-channel digital projects
  • Experience in developing digital marketing, intranet, or other digital communication strategies
  • Proven experience advising on the use of digital communications tools as strategically integrated marketing tactics
  • Experience in managing contact lists and in CASL compliance
  • Experience working shoulder to shoulder with different disciplines, including content, design, development, and marketing


  • Knowledge of digital marketing best practices, and audience segmentation
  • Knowledge of content marketing fundamentals including search engine marketing
  • Knowledge of email marketing principles and best practices
  • Knowledge of email marketing platforms like Envoke and Mailchimp
  • Knowledge of Web content management systems would be an asset

Skills & Competencies

  • Excellent judgment through effective leadership
  • Excellent problem-solving skills through detailed analysis, with the ability to provide recommendations
  • Excellent written and oral communication skills
  • Excellent project management, from conceptualization to implementation, while respecting project deadlines
  • Ability to transform and synthesize complex material into clear and innovative insights, plans and concepts
  • Ability to build relationships through assessing clients’ needs
  • Outstanding team player and positive attitude

Bilingual Requirements

  • This position requires the use of both official languages. The requirements in the second official language are: an intermediate level in oral, reading comprehension and in writing.

Vaccination Requirements

In accordance with the Council’s vaccination status policy and procedure, all employees of the Canada Council for the Arts are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act. This is a condition of employment and it applies to all hiring status (indeterminate/regular, temporary, and casual). Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment you will then be contacted to confirm your proof of vaccination.

How to apply

Send the completed Application Form your cover letter and resume prior to the closing date by email at competition@canadacouncil.ca quoting the competition number(s) that you are applying for. If possible, please send all documents as one PDF file.

For more information, please contact us by e-mail at competition@canadacouncil.ca

We thank all applicants for their interest; only those selected for an interview and/or a written exam will be contacted.


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The Canada Council for the Arts is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups (women, visible minorities, Indigenous peoples and persons with disabilities) when you apply. Please note that while Council uses other terms such as Indigenous (for Aboriginal peoples) in this posting, Council uses the terminology prescribed by legislation for the purposes of employment equity monitoring and reporting.

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the staffing process, please do not hesitate to contact a member of our Human Resources team.

Application Form

Télécharger Application Form [PDF, 2000 KB] 

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Send the completed form to:

email: competition@canadacouncil.ca

Human Resources, The Canada Council for the Arts,
150 Elgin Street, P.O. Box 1047,
Ottawa, Ontario, K1P 5V8.