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Manager, IT Operations

Information Technology and Information Management Services

Closing date: 11 December, 2017
Competition: 6207 (Internal/External)
Status: Regular Full-time
Salary Scale: $78,810 to $95,077
Location: Ottawa

The Council may inventory the information received from candidates for other similar positions.

About the Canada Council for the Arts

Join our team and play a role in supporting Canadian creativity. The Canada Council is a dynamic, highly-respected federal Crown corporation with a mandate to foster and promote the study and enjoyment of, and production of works in, the arts for the benefit of all Canadians. We offer competitive salaries and benefit package. For more information about the Canada Council for the Arts, please visit our website at www.canadacouncil.ca.

About the role

Under the direct supervision of the Director, Information Technology and Information Management, the Manager develops and implements programs that support the Information Technology (IT) strategic and operational plans and priorities.

As the Manager, you will:

  • provide oversight and guidance on IT infrastructure and IT security ensuring they meet client requirements and operational needs
  • create processes and solutions that align with our business objectives and provide support for daily operations while developing and implementing Information Technology related policies, procedures and best practices
  • be responsible for technical support services such as servers, PCs, laptops, phones, wifi and cellular devices, hardware, software, all operating systems and IaaS, PaaS and SaaS cloud services contracts
  • manage vendor/consultant service relationships including liaising, negotiation, contracting and administering contracts and service agreements
  • be responsible for the budget, forecast and financials for the IT and Operations Team
  • be responsible for the implementation of new technology such as: shared storage, server virtualization architecture and externally provided cloud services
  • determine and implement IT/IM performance monitoring and reporting tools
  • collaborate on the development and implementation of the Business Continuity and Disaster Recovery Plans to minimize risk and enhance security
  • collaborate in the management of large information technology projects
  • act as a role model through ethical behaviors and actions
  • provide leadership to team members, facilitate career development and high levels of engagement through clear communication to influence and inspire
  • determine goal setting and provide timely performance feedback
  • ensure empowerment, shared responsibilities and productive collaborations
  • define functional, usability, reliability, performance and support requirements for the Council’s systems
  • apply technology skills and expertise in the development and support of systems, procedures and change requests
  • ensure that quality assurance is achieved and that all changes conform to legislative obligations and to the Canada Council policies and procedures
  • research new technology and processes and recommend changes to systems
  • perform technical reviews of vendor solutions to evaluate their feasibility and fit into the Canada Council’s procedures and systems; and performs other related duties.

The duties of this position require the direct supervision of five (5) employees.

Basic requirement of the position


  • An undergraduate degree in computer science or engineering or an equivalent combination of education and professional experience related to the responsibilities of the position


  • Three (3) years of experience directly related to the principal responsibilities of the position
  • Four (4) years of experience in supervisory role
  • Previous experience in planning, organizing and monitoring projects based on approved timelines and established priorities


  • Strong knowledge of current Windows operating systems, back-office products (Exchange, SQL server) and networking protocols (TCP/IP, DHCP, DNS, AD)
  • Knowledge of legislation, policies, procedures, standards and best practices regarding the management of government and non-government information resources
  • Knowledge of risk management, compliance and policy administration practices applicable to information management, access and protection of information
  • Working knowledge of network and PC operating systems, network hardware, current 802.11 wifi standards, protocols and Industry Standards and best practices as well as a general understanding of internal and perimeter network security and firewalls
  • Strong understanding and implementation of the CSE Information Technology Security Guidance ITSG-33 and the CSE Top 10 Security Actions
  • Strong knowledge of Server Virtualization Architecture, Storage Area Networks and Data Networks
  • Solid understanding of external cloud computing services implementation and related performance management
  • Strong knowledge of productivity tools, Internet connectivity, remote access and applications
  • Intermediate ITIL knowledge

Skills & Competencies

  • Excellent leadership, organizational and management skills including the ability to foster a positive and productive work environment within a dynamic fast paced setting
  • Customer service and results-focused
  • Excellent analytical thinking, facilitation, problem solving and interpersonal skills
  • Excellent initiative and communications skills
  • Very organized, resourceful, innovative thinking and autonomous
  • Strong project and portfolio management skills
  • Ability to manage complex, large-scale service operations and projects

Bilingual Requirements

  • This position requires the use of both official languages. The requirements in the second official language are: an advanced level in oral and reading comprehension and an intermediate level in writing.

This position is located in Ottawa.

How to apply

Send the complete Application Form quoting the competition number listed above and a copy of your resume to the attention of Mylène Mougeot, Human Resources, prior to the closing date by email at competition@canadacouncil.ca.

For more information please contact Mylène Mougeot at 613-566-4414 or 1-800-263-5588, extension 4124 or by e-mail at competition@canadacouncil.ca.

For federal public servants considering this opportunity on an assignment basis, please note that a secondment via Interchange Canada must be approved and administered by your home department.

We thank all applicants for their interest; only those selected for an interview and/or a written exam will be contacted.


TTY machine (toll-free)


We value diversity in our workforce and encourage candidates to self-identify as members of the following designated groups:  women, visible minorities, Indigenous peoples and persons with disabilities.

We are committed to providing a workplace that is inclusive and accessible to all.  Should you require accommodation  during the staffing process, please do not hesitate to contact a member of our Human Resources team.

Application Form

PDF Application Form [PDF, 149 KB] 

Send the completed form to:

email: competition@canadacouncil.ca

Human Resources, The Canada Council for the Arts,
150 Elgin Street, P.O. Box 1047,
Ottawa, Ontario, K1P 5V8.